Refund policy

At Orbie, we want our customers to be completely satisfied with their purchase. That's why we offer a 30-day return policy on all our products.

If for any reason you're not happy with your order, you can return it to us within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, with all the original packaging.

To initiate a return, simply contact us and we'll provide you with all the necessary instructions and a return shipping label. Once we receive your returned item, we'll inspect it to ensure that it meets our return policy criteria. If everything checks out, we'll issue a refund to your original payment method or process an exchange for the item you'd like to receive instead.

Please note that shipping charges are non-refundable, and you'll be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received the wrong item or a defective product).

We take pride in our products and want our customers to be completely satisfied with their purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're always happy to help!