Shipping policy

Our Shipping Policy outlines the ways in which we process and deliver orders placed on our website. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Order Processing Time:

We strive to process and ship all orders within 1-2 business days of receipt. Please note that our business days are Monday through Friday, excluding holidays.

Shipping Methods and Delivery Times:

We offer several shipping options for our customers:

Standard Shipping: Delivery time is typically 3-5 business days within Australia.

Expedited Shipping: Delivery time is typically 1-2 business days within Australia.

Please note that delivery times are estimates and may vary depending on your location and other factors outside of our control. We are not responsible for any delays caused by the shipping carrier.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and your shipping address. You will be able to see the shipping cost before you place your order.

International Shipping:

Shipping rates and delivery times for international orders may vary depending on your location.

Customs and Import Taxes:

Customers are responsible for any customs or import taxes that may apply to their order. We are not responsible for any delays or fees caused by customs inspections.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

Order Cancellation and Changes:

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes or cancel your order if it has already been shipped.

Contact Us:

If you have any questions about our Shipping Policy, please email us at hello@orbieaustralia.com.